FAQ

Returns, resizing, care, delivery and appointments, answered plainly.

Paying and cancelling

How do I pay?: In full, at checkout. We do not take deposits, and we do not offer instalments or finance.
Can I cancel an order?: Yes, before your ring is made. Call or WhatsApp us on +971 50 668 0877 as soon as you can. Once it has been made, the returns policy below applies instead.

Can I return a ring?: Yes. You can return a ring for up to 14 days from delivery.
Who pays for return shipping?: We do. Return shipping is free.
How long does a refund take?: Refunds are received within 2 weeks of the return being accepted.
Can I return an engraved ring?: No. Engraved rings cannot be returned. They can still be resized.
What condition does the ring have to be in?: Any condition. There is no unworn or unmarked requirement, as long as you are inside the 14 days.
Do I have to send back the certificate and packaging?: Yes, both. If the certificate has been lost, the return cannot be accepted, so keep it somewhere safe.
Can I still return a ring after it has been resized?: Yes, within the same 14 days.
How is the refund paid?: To the original payment method.

Is resizing free?: One resize is free within 1 month of delivery. Any further resize, or any resize after 1 month, is chargeable.
How long does a resize take?: 1 day.
I chose “I’m not sure” for the ring size. What happens?: You use the same free resize, within 1 month of delivery.
Can every setting be resized?: Yes. Every setting we make can be resized.
How do I arrange a resize?: Call or WhatsApp us on +971 50 668 0877.

Do you clean the ring?: Yes, free of charge for the life of the ring. Call us on +971 50 668 0877 to arrange it.
Is the free cleaning a warranty?: No. Free cleaning is a service, not cover against faults. What is covered against faults is the manufacturing defect policy below.
What if a prong fails or the band cracks?: Setting faults are repaired free for 1 year from delivery. That covers defects in the manufacture of the setting, such as a failed prong, a cracked band or a broken solder joint.
What if there is a problem with the diamond?: Diamond faults are remedied by exchanging the diamond.
Is accidental damage, loss or theft covered?: No. This is a manufacturing defect policy, not damage cover. It does not cover accidental damage, wear, loss or theft.
Does the 1 year run from delivery or from purchase?: From delivery.
What happens to a setting fault after 1 year?: It becomes a chargeable repair, quoted per job. We price it before doing the work.

Where do you deliver?: The United Arab Emirates only. We do not ship to the rest of the GCC or internationally.
Is delivery free?: Yes.
How long until the ring arrives?: 12 days from the day you order. Your ring is made to order, and that figure covers both making it and delivering it — there is no separate delivery window on top. Each setting page lists its own.

Can I see a ring before buying?: Yes, at the showroom or over a video call.
How do I book?: By phone. Call +971 50 668 0877. There is no online booking form.
Where is the showroom?: In Dubai. We give you the address when you book.
What are your appointment hours?: Monday to Saturday, 9:00am – 8:00pm.
When is WhatsApp answered?: Monday to Saturday, 9:00am – 8:00pm.

Call or WhatsApp us and ask. If you are researching rather than buying, the education pages cover diamonds, shapes, settings and sizing.